1. Acceptance of terms
By using this website, creating an account or placing an order, you agree to these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use the service.
2. Customer accounts
You are responsible for providing accurate information, maintaining the confidentiality of your password and activity performed through your account. Tell us promptly if you believe your account has been used without permission.
3. Products, availability and pricing
We aim to display product descriptions, images, prices, units and availability accurately. Colour and appearance may vary by screen or because handcrafted products are unique. Products remain subject to availability, and obvious pricing or description errors may be corrected.
4. Orders and payment
An order is a request to purchase. We may confirm, reject or cancel an order when a product is unavailable, information is incorrect, fraud is suspected or payment cannot be verified. Available payment methods are shown during checkout and may vary by product.
5. Delivery
Delivery times are estimates and can be affected by destination, access, weather and circumstances beyond our control. Customers must provide a complete address and a reachable phone number. Responsibility for an unsuccessful delivery caused by incorrect customer information may rest with the customer.
6. Cancellations and returns
An order may be cancelled before it is shipped, subject to its current status. For damaged, incorrect or materially misdescribed goods, contact us promptly with the order number and supporting details. Eligibility for return, replacement or refund depends on the product condition and circumstances.
7. Acceptable use and responsibility
You must not misuse the website, attempt unauthorized access, submit unlawful content or interfere with its operation. To the extent permitted by applicable law, Bakhtar Store is not responsible for indirect losses arising from use of the website.
8. Changes and contact
We may update these terms as the store and its services evolve. The latest version will be published on this page. Questions can be sent through our Contact Us page.