How can we help?

Add products to your cart, select Proceed to checkout, provide your contact and delivery information, choose an available payment method and confirm the order.

You can browse and build a cart as a guest. Creating an account is recommended because it lets you save addresses, follow orders, download invoices and manage your wishlist.

Sign in and open My Account, then My Orders. Select an order to see its current status and full details.

Depending on the product, checkout may offer online payment, cash on delivery, or both. Only methods supported by every product in your cart are shown.

Products may be priced in Afghan Afghani (AFN), US dollars (USD), or euros (EUR). Products in different currencies are calculated separately.

Payment is completed through the configured payment provider. Bakhtar Store does not display or store your complete payment credentials.

Please provide the recipient's full name, working telephone number, province, city or district, and a complete address with helpful delivery notes.

Delivery time depends on the destination, product availability and courier conditions. Our team will provide available delivery information after confirming the order.

The product page displays current stock and its selling unit, such as box, unit, gram or kilogram. Stock is checked again when the order is placed.

We aim to show products accurately. Colours can vary between screens, and handmade or natural items may have small differences that make each piece unique.

You can update your profile and password, save delivery addresses, view order history, track orders, download invoices and manage your wishlist.

Sign in, open My Account, select Profile & Password and enter your current and new passwords.

You can cancel an eligible order from its detail page before it has been shipped. Once shipped, contact our support team for assistance.

Contact us promptly with your order number, an explanation and clear supporting photos. Our team will review the case and explain the available resolution.